LET'S TALK:

As always, guests should dress comfortably and appropriately for the weather.

The Arch Carts LLC Platform provides a marketplace where, among other things, persons who seek transportation to certain destinations (“Riders”) can be matched with transportation options to such destinations. One option for Riders is to request a ride from rideshare drivers who are driving to or through those destinations (“Drivers”). Drivers, Riders, and any other individuals, excluding any Excluded Individuals, using the Arch Carts LLC Platform are collectively referred to herein as “Users,” and the driving services provided by Drivers to Riders, and other transportation related services provided by Drivers in connection with the Arch Carts LLC Platform, shall be referred to herein as “Rideshare Services.” “Arch Carts LLC Services” shall include any service provided by Arch Carts LLC pursuant to the Arch Carts LLC Platform (for clarity, Arch Carts LLC Services does not include Rideshare Services or Third-Party Services). As a User, you authorize Arch Carts LLC to match and/or re-match you with Drivers or Riders based on factors such as your location, the requested pickup location, the estimated time to pick up, your destination, User preferences, ride mode, driver mode, membership status, regulatory or other third-party requirements, user statistics, and platform efficiency, and to cancel an existing match based on the same or other considerations. Any decision by a User to offer or accept Rideshare Services is a decision made in such User’s sole discretion. A separate agreement is formed between Drivers and Riders when the Rider accepts the Rideshare Services offered by the Driver. As used herein, “Excluded Individuals” means any individual who is registering to use the Arch Carts LLC Platform or whose use of the Arch Carts LLC Platform is on behalf of an organization contracted with Arch Carts, except as a Rider or Driver. In certain markets, Riders may have the option to rent transportation modalities or be offered other services through the Arch Carts LLC Platform. In some markets, some of these rental programs and/or other services are owned and operated by Arch Carts LLC. In other markets, some of these rental programs and/or other services are owned or operated by third parties. In any case, your use of Arch Carts LLC Services through the Arch Carts LLC Platform may be subject to additional agreements between you and Arch Carts LLC as applicable to the particular service in the particular market (“Supplemental Agreements”). Please review any applicable Supplemental Agreements carefully. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF A SUPPLEMENTAL AGREEMENT, YOU MAY NOT RENT OR USE Arch Carts LLC SERVICES IN SUCH MARKET. In the event of any conflict between this Agreement and the terms and conditions of any Supplemental Agreement, the terms of this Agreement shall control, unless such Supplemental Agreement specifically states otherwise.

By entering into this Agreement or using the Arch Carts LLC Platform, you agree to receive communications from us, our affiliates, or our third-party partners, at any of the phone numbers provided to Arch Carts LLC by you or on your behalf, and also via email, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from Arch Carts LLC, its affiliated companies and/or Drivers may include but are not limited to: operational communications concerning your User account or use of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services or Rideshare Services, updates concerning new and existing features on the Arch Carts LLC Platform, communications concerning marketing or promotions run by us or our third-party partners, and news concerning Arch Carts LLC and industry developments. If you change or deactivate the phone number you provided to Arch Carts LLC, you agree to update your User account information to help prevent us from inadvertently communicating with anyone who acquires your old number. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE ARCH CARTS LLC PLATFORM OR RELATED SERVICES. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM ARCH CARTS LLC (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), YOU CAN TEXT FROM THE MOBILE DEVICE RECEIVING THE MESSAGES; HOWEVER, YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE ARCH CARTS LLC PLATFORM OR RELATED SERVICES. WHEN YOU OPT OUT TEXTS OR CALLS, YOU MAY RECEIVE A ONE-TIME OPT-OUT CONFIRMATION TEXT MESSAGE. NO FURTHER MESSAGES WILL BE SENT TO YOUR MOBILE DEVICE, UNLESS INITIATED BY YOU. FOR COMMUNICATION SERVICE SUPPORT OR ASSISTANCE, PLEASE VISIT OUR WEBSITE. .

No! The open-air vehicles do not work for the City or Hotels. The very few open-air vehicles companies and many individual owners lease out their carts. Arch Carts LLC is locally owned and operated. We are also the only open-air vehicles company that is an approved member of Experience Missouri Visitor Bureau and approved vendor of the City of St. Louis. Arch Carts LLC drivers are professional, prompt, knowledgeable, trained, background checked and drug policy compliant.

Except as provided in Section "Dispute Resolution and Arbitration Agreement", this Agreement shall be governed by the laws of the State of Missouri without regard to choice of law principles. This choice of law provision is only intended to specify the use of Missouri law to interpret this Agreement and is not intended to create any other substantive right to non-Missourians to assert claims under Missouri law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions of this Agreement. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by Arch Carts LLC, in our sole discretion by providing notice to you. You may not assign this Agreement without Arch Carts LLC prior written approval. Any purported assignment by you in violation of this Section "General" shall be void. Except as explicitly stated otherwise, any notices to Arch Carts LLC shall be given by certified mail, postage prepaid and return receipt requested to Arch Carts LLC Headquarters., 6 Cardinal Way, St. Louis, MO 63102. Any notices to you shall be provided to you through the Arch Carts Platform or given to you via the email address or physical address you provide to Arch Carts during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include”, “includes” and “including” are deemed to be followed by the words “without limitation”. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches, any such waiver shall be in writing. This Agreement sets forth the entire understanding and agreement between you and Arch Carts LLC with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written. If you have any questions regarding the Arch Carts LLC Platform, Arch Carts LLC Services, or Rideshare Services, please contact us through our Help Center.

As we continue to support our community, we’re also taking all the necessary steps to protect our customers and team members. We are educating team members with regular communications about COVID-19 and the importance of keeping their workplace clean, washing hands frequently, and to seek proper medical attention if they develop flu-like symptoms. To help mitigate the spread of COVID-19 the carts are sanitized before and after each tour. Guests are encouraged to wear masks and reschedule if they feel ill. To continue providing our customers with the best possible service during this time. Out of crisis comes strength. In times of need, Arch Carts LLC steps up to support locally owned and operated small business. Since the outbreak of coronavirus, we have Stayed Home, Stayed Safe, Stayed Connected. By booking a Tour or Service with Arch Carts LLC, you voluntarily assume all risks related to exposure to COVID-19. Safety precautions Arch Carts LLC drivers will have their temperature taken daily. What precautions is Arch Carts LLC taking to protect team members and customers? We are reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. Arch Carts LLC operations and drivers are working diligently, and we continue to gather feedback from team members about additional needs. Our ongoing efforts include: Implemented new procedures to reduce the exposure risk for guides and guests of its private tours. Using non-contact methods of greeting Frequently washing hands with soap and water for a minute of 20 seconds Guests have the option of wearing their own mask, bandanna or buff, and guides have extra masks and sanitizer handy if the need arises. Guides abide by Centers for Disease Control and Prevention guidelines for social distancing but wear masks in scenarios that require them to be closer to guests, Disinfecting vehicles surfaces like seats, and handrails, before each use. Implementing temperature checking of team members daily. Remind all to avoid touching their eyes, nose, or mouth with unwashed hands. Urging all to cover coughs and sneezes. If you are sick please stay home and see your medical professional. Other helpful information: Find facts and the latest information on the COVID-19 at the CDC website.

All intellectual property rights in and to the Arch Carts LLC Platform shall be owned by Arch Carts LLC absolutely and in their entirety. These rights include database rights, inventions and patentable subject-matter, patents, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the Arch Carts LLC Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of Arch Carts LLC. Arch Carts LLC shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Except for the explicit license grants hereunder, nothing in this Agreement shall be construed to transfer ownership of or grant a license under any intellectual property rights. Arch Carts LLC and other Arch Carts LLC logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Arch Carts LLC in the United States and/or other countries (collectively, the “Arch Carts LLC Marks”). If you provide Rideshare Services as a Driver, Arch Carts LLC grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the Arch Carts LLC Marks solely on the Arch Carts LLC stickers/decals, and any other Arch Carts LLC-branded items provided by Arch Carts LLC directly to you in connection with providing the Rideshare Services (“License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without Arch Carts LLC prior written permission, which it may withhold in its sole discretion. The Arch Carts LLC logo (or any Arch Carts LLC Marks) may not be used in any manner that is likely to cause confusion, including but not limited to: use of an Arch Carts LLC Mark in a domain name or Arch Carts LLC referral code, or use of an Arch Carts LLC Mark as a social media handle or name, avatar, profile photo, icon, favicon, or banner. You may identify yourself as a Driver on the Arch Carts LLC Platform, but may not misidentify yourself as Arch Carts LLC, an employee of Arch Carts LLC, or a representative or agent of Arch Carts LLC. You acknowledge that Arch Carts LLC is the owner and licensor of the Arch Carts LLC Marks, including all goodwill associated therewith, and that your use of the Arch Carts LLC logo (or any Arch Carts LLC Marks) will confer no interest in or ownership of the Arch Carts LLC Marks in you but rather inures to the benefit of Arch Carts LLC. You agree to use the Arch Carts LLC logo strictly in accordance with Arch Carts LLC Brand Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that Arch Carts LLC determines to be nonconforming or otherwise unacceptable. You agree that you will not: (1) create any materials that use the Arch Carts LLC Marks or any derivatives of the Arch Carts LLC Marks as a trademark, service mark, trade name or trade dress, other than as expressly approved by Arch Carts LLC in writing; (2) use the Arch Carts LLC Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the Arch Carts LLC Marks other than in accordance with the terms, conditions and restrictions herein; (3) take any other action that would jeopardize or impair Arch Carts LLC rights as owner of the Arch Carts LLC Marks or the legality and/or enforceability of the Arch Carts LLC Marks, including, challenging or opposing Arch Carts LLC ownership in the Arch Carts LLC; (4) apply for trademark registration or renewal of trademark registration of any of the Arch Carts LLC Marks, any derivative of the Arch Carts LLC Marks, any combination of the Arch Carts LLC Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the Arch Carts LLC Marks; (5) use the Arch Carts LLC Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard. You agree you will not rent, lease, lend, sell, or otherwise redistribute the Arch Carts LLC driver amp, or manufacture, produce, print, sell, distribute, purchase, or display counterfeit/inauthentic Arch Carts LLC driver amps or other Arch Carts LLC Marks or (including but not limited to signage, stickers, apparel, or decals) from any source other than directly from Arch Carts LLC. Violation of any provision of this License may result in immediate termination of the License, in Arch Carts LLC sole discretion, a takedown request sent to the appropriate ISP, or social media platform, and/or a Uniform Domain-Name Dispute-Resolution Policy Proceeding (or equivalent proceeding). If you create any materials (physical or digital) bearing the Arch Carts LLC Marks (in violation of this Agreement or otherwise), you agree that upon their creation Arch Carts LLC exclusively owns all right, title and interest in and to such materials, including any modifications to the Arch Carts LLC Marks or derivative works based on the Arch Carts LLC Marks or Arch Carts LLC copyrights. You further agree to assign any interest or right you may have in such materials to Arch Carts LLC, and to provide information and execute any documents as reasonably requested by Arch Carts LLC to enable Arch Carts LLC to formalize such assignment. Arch Carts LLC respects the intellectual property of others and expects Users to do the same. If you believe, in good faith, that any materials on the Arch Carts LLC Platform infringe upon your copyrights, please view our Copyright Policy for information on how to make a copyright complaint.

The Arch Carts LLC Platform may only be used by individuals who have the right and authority to enter into this Agreement and are fully able and competent to satisfy the terms, conditions, and obligations herein. The Arch Carts LLC Platform is not available to Users who have had their User account temporarily or permanently deactivated. You may not allow other persons to use your User account, you agree that you are the sole authorized user of your User account, and you may not use your User account on behalf of any third party, except as otherwise expressly permitted by Arch Carts LLC. To use the Arch Carts LLC Platform, each User shall create a User account. Each person may only create one User account, and Arch Carts LLC reserves the right to deactivate any additional or duplicate accounts. Your participation in certain Arch Carts LLC programs and use of certain Arch Carts LLC services may be subject to additional eligibility requirements as determined by Arch Carts LLC. By becoming a User, you represent and warrant that you are at least 18 years old. Notwithstanding the foregoing, if you are the parent or legal guardian of a 16 or 17-year old minor you may create a User account for such minor to use the Arch Carts LLC Platform subject to the following requirements and restrictions: (a) you ensure that the minor’s use of the Arch Carts LLC Platform is limited solely to accessing and using Arch Carts LLC Services and/or Third-Party Services where expressly permitted under the Supplemental Agreement applicable to such Arch Carts LLC Services and/or Third-Party Services, (b) you determine that the Arch Carts LLC Services and/or Third-Party Services are suitable for the minor, (c) you ensure that the minor’s use of the Arch Carts LLC Platform and applicable Arch Carts LLC Services and/or Third-Party Services is done in compliance and acknowledgement of all applicable safety instructions and warnings in this Agreement, any applicable Supplemental Agreements, and the Arch Carts LLC Platform, (d) you ensure that the minor does not request or accept any Rideshare Services unless accompanied by you or an authorized guardian, and (e) you explain the terms of this Agreement to the minor. For clarity, no unaccompanied User under 18 years old may ride in an autonomous vehicle. By creating a User account for such minor, you hereby give permission and consent to the Agreement on the minor’s behalf, you expressly guarantee the minor’s acceptance, and your own acceptance, of the terms of this Agreement, and you shall assume any and all responsibility and liability for the minor’s use of the Arch Carts LLC Platform as provided by the terms of this Agreement and any applicable Supplemental Agreements. You will be responsible for any breach of the above representations, warranties and/or this Agreement, and/or any attempt of the minor to disaffirm this Agreement. Furthermore, you hereby represent that you are fully authorized to execute this Agreement on behalf of yourself and all other parents or legal guardians of the minor rider.

Your Information is any information you provide, publish or post, and any information provided on your behalf, to or through the Arch Carts LLC Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any Arch Carts LLC-related Facebook, Twitter or other social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use the Arch Carts LLC Platform, Arch Carts LLC Services, and participate in the Rideshare Services. Our collection and use of personal information in connection with the Arch Carts LLC Platform, Arch Carts LLC Services, and Rideshare Services is as provided in Arch Carts LLC Privacy Policy. You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete Information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable Arch Carts LLC to use your Information for the purposes described in the Privacy Policy and this Agreement, or to otherwise improve the Arch Carts LLC Platform, Arch Carts LLC Services, or Rideshare Services you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. Arch Carts LLC does not assert any ownership over your Information; rather, as between you and Arch Carts LLC, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights, or other proprietary rights associated with your Information.

Arch Carts LLC open-air vehicles seat up to 5 guests comfortably with seatbelts. Open air vehicles feature seats which may not accommodate all guests body dimensions. You know your physical conditions and limitations. If you suspect this experience could aggravate any pre-existing conditions or cause discomfort, please consult an associate before riding.

By providing Rideshare Services as a Driver on the Arch Carts LLC Platform, you represent, warrant, and agree that: You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide transportation to Riders in all jurisdictions in which you provide Rideshare Services. You own, or have the legal right to operate, the vehicle you use when providing Rideshare Services; such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind; and any and all applicable safety recalls have been or will be remedied per manufacturer instructions. You will not engage in reckless behavior while driving or otherwise providing Rideshare Services, drive unsafely, operate a vehicle that is unsafe to drive, permit an unauthorized third party to accompany you in the vehicle while providing Rideshare Services, provide Rideshare Services as a Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the Arch Carts LLC community or third parties. You will only provide Rideshare Services using the vehicle that has been reported to, and approved by Arch Carts LLC, and you will not transport more passengers than can securely be seated in such vehicle (and no more than seven (5) passengers in any instance). You will not, while providing the Rideshare Services, operate as a public or common carrier or taxi service, accept street hails, charge for rides (except as expressly provided in this Agreement), demand that a rider pay in cash, or use a credit card reader besides Square Reader provided by Arch Carts LLC, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement. You will not attempt to defraud Arch Carts LLC or Riders on the Arch Carts LLC Platform or in connection with your provision of Rideshare Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the ride(s) in question and take any other action against you available under the law. You will not discriminate against Riders with disabilities and agree to review Arch Carts LLC Anti-Discrimination Policies. You will make reasonable accommodations as required by law and our Service Animal Policy and Wheelchair Policy for Riders who travel with their service animals or who use wheelchairs (or other mobility devices) that can be folded for safe and secure storage in the backseat. You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Rideshare Services, and you agree to provide proof of such insurance and that information regarding such insurance may be released to Arch Carts LLC upon Arch Carts LLC reasonable request. You will pay all applicable federal, state and local taxes based on your provision of Rideshare Services and any payments received by you. You will comply with Arch Carts LLC reasonable requests to provide information in connection with Rider complaints, law enforcement requests, or any other incident.

YES, CAR SEAT MUST BE PROVIDED BY GUEST. Missouri state law prohibits children under the age of 5 years old on open air vehicles without an approved car seat.

With respect to your use of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, and your participation in the Rideshare Services, you agree that you will not: impersonate any person or entity; stalk, threaten, or otherwise harass any person, or carry any weapons; violate any law, statute, rule, permit, ordinance or regulation. interfere with or disrupt the Arch Carts LLC Platform or the servers or networks connected to the Arch Carts LLC Platform; post Information or interact on the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, or Rideshare Services in a manner which is fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal; use the Arch Carts LLC Platform in any way that infringes any third party’s rights, including: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of the Arch Carts LLC Platform or any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information; forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Arch Carts LLC Platform; “frame” or “mirror” any part of the Arch Carts LLC Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other website for any purpose; modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Arch Carts LLC Platform; rent, lease, lend, sell, redistribute, license or sublicense the Arch Carts LLC Platform or access to any portion of the Arch Carts LLC Platform; use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, copy, access, acquire information, generate impressions or clicks, input or store information, search, monitor any portion of the Arch Carts LLC Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Arch Carts LLC Platform or its contents; link directly or indirectly to any other websites; transfer, lend, or sell your User account, password and/or identification, or any other User’s Information to any other party; use a false email address or other identifying information, impersonate or misrepresent any person or entity, or your affiliation with any person or entity, or otherwise omit, misrepresent, or mislead as to the origin or source of any entity accessing the Arch Carts LLC Platform; discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age or sexual orientation; violate any of the Referral Program Rules if you participate in the Referral Program; commercialize the Rideshare Services, Third-Party Services, or our Arch Carts Services without an agreement directly with Arch Carts LLC; misuse or abuse the Rideshare Services, Third-Party Services, or our Arch Carts LLC Services in violation of eligibility requirements as determined by Arch Carts LLC; violate Arch Carts LLC Policy Against Sexual Assault, Misconduct, and Harassment; circumvent any measures implemented by Arch Carts LLC to prevent or address violations of this Agreement; or cause any third party to engage in the restricted activities above. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security or violation of this Agreement, you agree to notify us immediately.

All Sales Are Final Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through Arch Carts LLC. Non-Refundable Items or Services All items or services purchased from Arch Carts LLC are non-refundable unless otherwise specified in writing by Arch Carts LLC. We are happy to help you reschedule based on availability. In the rare case of a tour cancellation due to in climate weather we will offer space on an alternate date and time. In the event of inclement weather, we reserve the right to move your tour time up to 3 hours in either direction. If you have issues with your scheduled reservation, fill out a contact form or via email: Info@ArchCarts.com

This Agreement is effective upon your acceptance of this Agreement. This Agreement may be terminated: (a) by User, without cause, upon two (2) days’ prior written notice to Arch Carts LLC; or (b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement, including but not limited to any breach of Section 'Restricted Activities' or breach of Section 'Driver Representations, Warranties and Agreements' of this Agreement. In addition, Arch Carts LLC may terminate this Agreement or deactivate your User account immediately in the event: (1) you are no longer eligible to qualify as a User; (2) you no longer qualify to provide Rideshare Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (3) you fall below Arch Carts LLC star rating or cancellation threshold; or (4) Arch Carts LLC has the good faith belief that such action is necessary to protect the safety of the Arch Carts LLC community or third parties, provided that in the event of a deactivation pursuant to (The Arch Carts LLC Platform)-(Charges) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to Arch Carts LLC reasonable satisfaction prior to Arch Carts LLC permanently terminating the Agreement. For all other breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If the breach is cured in a timely manner and to Arch Carts LLC satisfaction, this Agreement will not be permanently terminated. Sections "Modification to the Agreement", "Arch Carts LLC Communication", "Your Information" (with respect to the license), "Intellectual Property"-"Disclaimers", "Indemnity"-"Relationship with Arch Carts LLC", and "General" shall survive any termination or expiration of this Agreement.

Arch Carts LLC reserves the right to modify the terms and conditions of this Agreement, and such modifications shall be binding on you only upon your acceptance of the modified Agreement. Arch Carts LLC reserves the right to modify any information on pages referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the Arch Carts LLC Platform after any such changes shall constitute your acceptance of such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).

Unfortunately, Arch Carts LLC is unable to offer cancellation, but will be happy to reschedule based on availability.

No, but it is recommended during high traffic game days/concerts. Space is limited, some restrictions may apply.

Payment required upon booking.

All request should be submitted a minimum of three (3) business days before your special event date and fourteen (14) business days in advance during holiday weekends.

Yes, a set time frame will be established at the time of booking. Any deviation from that time may result in penalties such as but not limited to reduction in event schedule.

As a User, you understand that request or use of Rideshare Services, Arch Carts LLC Services, or Third-Party Services may result in charges (“Charges”) to you and/or to an organization, if applicable. Charges to Riders and/or organizations, if applicable, for Rideshare Services include Fares (defined below) and other applicable fees, tolls, surcharges, and taxes, plus any tips to the Driver that you elect to pay. Arch Carts LLC has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms online or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., shared, economy, extra seats, luxury) as described in the contract or within the Arch Carts LLC Platform. You are responsible for reviewing the applicable contract or price quote within the Arch Carts LLC Platform and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof. Rideshare Service Fares (“Fares”). There are two types of Fares, quoted and variable. Quoted Fares. When you make a ride request using the Arch Carts LLC Platform, Arch Carts LLC will quote you a Fare at the time of your request. The quote is subject to change until the ride request is confirmed. If your final destination is not the same as the destination in your ride request, or the time or distance of your ride differs substantially from your quoted fare, or if you attempt to abuse the Arch Carts LLC Platform, we may, at Arch Carts LLC sole discretion and determination, cancel the fare quote and charge you a variable fare as described below. Arch Carts LLC does not guarantee that the quoted fare price will be equal to a variable fare for the same ride. Quoted fares may include the Rideshare Service Fees and Other Charges below, as applicable. Variable Fares. Variable fares consist of a base charge and incremental charges based on the time and distance of your ride. For particularly short rides, minimum fares may apply. Please note that we use GPS data from your Driver’s phone to calculate the distance traveled on your ride. We cannot guarantee the availability or accuracy of GPS data. If we lose signal, we will calculate time and distance using available data from your ride. In addition to the variable fare, the total cost of your ride may include the Rideshare Service Fees and Other Charges below, as applicable. Rideshare Service Fees and Other Charges. Service Fee. Arch Carts LLC may charge a “Service Fee” for each ride. Prime Time. At certain times, including times of high demand for Rideshare Services (“Prime Time”), you acknowledge that Charges may increase substantially. For quoted fares, we may factor Prime Time increases into the quoted price of the ride. Priority Pickup and Wait & Save. In some cases, you may be able to select an expected pick up that is faster or slower than standard for a higher or lower Fare, respectively. Cancellation Fee. After requesting a ride, you may NOT cancel it through the Arch Carts LLC Platform. Arch Carts LLC may also charge a fee if you fail to show up after requesting a ride. Damage Fee. If a Driver reports that you have materially damaged the Driver's vehicle, you agree to pay a “Damage Fee” of up to $250 depending on the extent of the damage (as determined by Arch Carts LLC in its sole discretion), towards vehicle repair or cleaning. Arch Carts LLC reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee. Abuse Fee. If we receive a credible report that you have misused or abused the Arch Carts LLC Platform, you agree to pay an “Abuse Fee” of up to $250 as determined by Arch Carts LLC in its sole discretion. Arch Carts LLC reserves the right (but is not obligated) to verify or otherwise require documentation of abuse prior to processing the Abuse Fee. Other Charges. Other fees and surcharges may apply to your ride, including, but not limited to: actual or anticipated state fees, local fees, event fees, fuel surcharges, wait time fees, or distance surcharges as determined by Arch Carts LLC or its marketing partners. In addition, where required by law Arch Carts LLC will collect applicable taxes. Tips. Following a ride, you may have the opportunity to elect to tip your Driver in cash or through the Arch Carts LLC Platform. You may also elect to set a default tip amount or percentage through the Arch Carts LLC Platform. Any tips will be provided entirely to the applicable Driver. Charges Generally. Facilitation of Charges. All Charges are facilitated through a third-party payment processor (Wix, Cashapp Inc., Square., etc.). Arch Carts LLC may replace its third-party payment processor without notice to you. With the exception of tips and the purchase of Arch Carts LLC Cash, cash payments are strictly prohibited unless expressly permitted by Arch Carts LLC. Your payment of Charges to Arch Carts LLC satisfies your payment obligation for your use of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, and Rideshare Services. Certain Charges may be collectively billed as a single purchase transaction to your selected payment method based on the payment frequency indicated in your settings. If your primary payment method expires, is invalid, or if Charges to your primary payment method are unable to be processed for whatever reason, then you agree that Arch Carts LLC may charge your other available payment methods in the Arch Carts LLC Platform. If you don't recognize a transaction, then check your ride receipts and payment history. No Refunds. All Charges are non-refundable except to the extent required by law. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Arch Carts LLC Platform, any disruption to the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, or Rideshare Services, or any other reason whatsoever. Coupons. You may receive coupons, credits, discounts, or other promotions (collectively, “Coupons”) that you can apply toward payment of certain Charges. Coupons are valid only for use on the Arch Carts LLC Platform, and are not transferable or redeemable for cash except as required by law. Coupons cannot be combined unless expressly provided otherwise, and if the cost of your Charges exceeds the applicable Coupon value, we may charge your payment method on file for the Charges in excess of the Coupon amount. With respect to Fares, Arch Carts LLC may deduct the amount attributable to the Service Fee or Other Charges before application of the Coupon. Additional restrictions on Coupons may apply as communicated to you in a relevant promotion or by clicking on the relevant Coupon within the Rewards section of the Arch Carts LLC Platform. Supplemental Charges. Charges related to Arch Carts LLC Services may be further detailed in the applicable Supplemental Agreement. Third-Party Charges. If you choose to purchase Third-Party Services (described further in Section 20) through the Arch Carts LLC Platform, you authorize your payment method on file to be charged according to the pricing terms set by Arch Carts LLC or the third-party provider, or as otherwise provided in the terms of the purchased services. Payment Card Authorization. Upon addition of a new payment method or each request for Arch Carts LLC Services, Rideshare Services, or Third-Party Services, Arch Carts LLC may seek authorization of your selected payment method to verify the payment method, ensure the Charges will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. Arch Carts LLC is not responsible for these charges and is unable to assist you in recovering them from your issuing bank. For clarity, Arch Carts LLC does not charge a fee for Users to access the Arch Carts LLC Platform, but retains the right to charge Users and/or organizations, if applicable, a fee or any other Charge for accessing or using Arch Carts LLC Services, Rideshare Services, or Third-Party Services made available through the Arch Carts LLC Platform.

Arch Carts LLC, at its sole discretion, may make available promotions, referral programs and loyalty programs with different features to any Users or prospective Users. Arch Carts LLC reserves the right to withhold or deduct credits or benefits obtained through a promotion or program in the event that Arch Carts LLC determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion or program terms or this Agreement. Arch Carts LLC reserves the right to terminate, discontinue, modify or cancel any promotions or programs at any time and in its sole discretion without notice to you. Arch Carts LLC referral program may provide you with incentives to refer your friends and family to become new Users of the Arch Carts LLC Platform in your country (the “Referral Program”). Your participation in the Referral Program is subject to this Agreement and the Referral Program Rules.

Rates differ based on vehicles company and individual owners, distance of ride and possible wait time. It's important to have that discussion with the driver before taking a ride.

The following disclaimers are made on behalf of Arch Carts LLC, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders. Arch Carts LLC does not provide transportation services, and Arch Carts LLC, is not a transportation carrier. Arch Carts LLC is not a common carrier or public carrier. It is up to the Driver to decide whether or not to offer a ride to a Rider contacted through the Arch Carts LLC Platform, and it is up to the Rider to decide whether or not to accept a ride from any Driver contacted through the Arch Carts LLC, Platform. We cannot ensure that a Driver or Rider will complete an arranged transportation service. We have no control over the quality or safety of the transportation that occurs as a result of the Rideshare Services. Any safety-related feature, process, policy, standard, or other effort undertaken by Arch Carts LLC, is not an indication of any employment or agency relationship with any User. The Arch Carts LLC Platform is provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, and/or the Rideshare Services, including the ability to provide or receive Rideshare Services at any given location or time. Arch Carts LLC reserves the right, for example, to limit or eliminate access to the Arch Carts LLC Platform for Rideshare Services, Third-Party Services, and/or Arch Carts LLC Services in specific geographic areas and/or at specific times based on commercial viability, public health concerns, or changes in law. To the fullest extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. We do not warrant that your use of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, or Rideshare Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error-free, or will meet your requirements, that any defects in the Arch Carts LLC Platform will be corrected, or that the Arch Carts LLC Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity, availability, accuracy, completeness, and reliability of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, or Rideshare Services, including with respect to mapping, navigation, estimated times of arrival, and routing services. You are responsible at all times for your conduct and the consequences of your conduct while using the Arch Carts LLC Platform. We cannot guarantee that each Rider or Driver is who he or she claims to be. Please use common sense when using the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, and Rideshare Services, including looking at the photos of the Driver or Rider you have matched with to make sure it is the same individual you see in person. Please note that there are also risks of dealing with underage persons or people acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of the Arch Carts LLC Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Driver or Rider prior to engaging in an arranged transportation service. Arch Carts LLC is not responsible for the conduct, whether online or offline, of any User of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, or Rideshare Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the cart by Drivers or Riders. By using the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, and participating in the Rideshare Services, you agree to accept such risks and agree that Arch Carts LLC is not responsible for the acts or omissions of Users on the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, or participating in the Rideshare Services. You are responsible for the use of your User account and Arch Carts LLC expressly disclaims any liability arising from the unauthorized use of your User account. It is possible for others to obtain information about you that you provide, publish or post to or through the Arch Carts LLC Platform (including any profile information you provide), send to other Users, or share during the Rideshare Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the Arch Carts LLC Platform or through the Rideshare Services, Arch Carts LLC Services, or Third-Party Services. Please carefully select the type of information that you post on the Arch Carts LLC Platform or through the Rideshare Services, Arch Carts LLC Services, or Third-Party Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”). Opinions, advice, statements, offers, or other information or content concerning Arch Carts LLC or made available through the Arch Carts LLC Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the Arch Carts LLC Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the Arch Carts LLC Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others. Location data provided by the Arch Carts LLC Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither Arch Carts LLC, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the Arch Carts LLC Platform. Any of your Information, including geolocational data, you upload, provide, or post on the Arch Carts LLC Platform may be accessible to Arch Carts LLC and certain Users of the Arch Carts LLC Platform. Arch Carts LLC advises you to use the Arch Carts LLC Platform with a data plan with unlimited or very high data usage limits, and Arch Carts LLC shall not be responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the Arch Carts LLC Platform. This paragraph applies to any version of the Arch Carts LLC Platform that you acquire from the Apple App Store or Arch Carts LLC website. This Agreement is entered into between you and Arch Carts LLC. Apple, Inc. (“Apple”) is not a party to this Agreement and shall have no obligations with respect to the Arch Carts LLC Platform. Arch Carts LLC, not Apple, is solely responsible for the Arch Carts LLC Platform and the content thereof as set forth hereunder. However, Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof. This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control. As a Driver, you may be able to use "Arch Carts LLC map built by Google" while providing Rideshare Services on the Arch Carts LLC Platform. Riders and Drivers may also use Google Maps while using the Arch Carts LLC Platform. In either case, you agree that Google may collect your location data when the Arch Carts LLC Platform is running in order to provide and improve Google's services, that such data may also be shared with Arch Carts LLC in order to improve its operations, and that Google's terms and privacy policy will apply to this usage. Arch Carts LLC shall not be in breach of this Agreement nor liable for failure or delay in performing obligations under this Agreement if such failure or delay results from events, circumstances or causes beyond its reasonable control including (without limitation) natural disasters or acts of God; labor disputes or stoppages; war; government action; epidemic or pandemic; chemical or biological contamination; strikes; riots; acts of domestic or international terrorism; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond the party’s reasonable control. All service dates under this Agreement affected by force majeure shall be tolled for the duration of such force majeure. The parties hereby agree, when feasible, not to cancel but reschedule the pertinent obligations as soon as practicable after the force majeure condition ceases to exist.

As a Driver on the Arch Carts LLC Platform, you acknowledge and agree that you and Arch Carts LLC are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and Arch Carts LLC expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Arch Carts LLC; and (2) no joint venture, franchisor- franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Arch Carts LLC, and you undertake not to hold yourself out as an employee, agent or authorized representative of Arch Carts LLC. Arch Carts LLC does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Rideshare Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the Arch Carts LLC Platform. Arch Carts LLC does not, and shall not be deemed to, unilaterally prescribe specific dates, times of day, or any minimum number of hours for you to utilize the Arch Carts LLC Platform. You retain the option to accept or to decline or ignore a Rider’s request for Rideshare Services via the Arch Carts LLC Platform, or to cancel an accepted request for Rideshare Services via the Arch Carts LLC Platform, subject to Arch Carts LLC then-current cancellation policies. Arch Carts LLC does not, and shall not be deemed to, require you to accept any specific request for Rideshare Services as a condition of maintaining access to the platform. With the exception of any signage required by law or permit/license rules or requirements, Arch Carts LLC shall have no right to require you to: (a) display Arch Carts LLC names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Arch Carts LLC names, logos or colors. You acknowledge and agree that you have complete discretion to provide Rideshare Services or otherwise engage in any other business or employment activities, including but not limited to providing services similar to the Rideshare Services to other companies, and that Arch Carts LLC does not, and shall not be deemed to, restrict you from engaging in any such activity.

Arch Carts LLC respects the intellectual property of others and expects Users to do the same. If you believe, in good faith, that any materials on the Arch Carts LLC Platform infringe upon your copyrights, please send the following information to Arch Carts LLC Copyright Agent at Arch Carts LLC Headquarters., 6 Cardinal Way., Suite 900, St. Louis, MO 63102: (1) a description of the copyrighted work that you claim has been infringed, including specific location on the Arch Carts LLC Platform where the material you claim is infringed is located. Include enough information to allow Arch Carts LLC to locate the material, and explain why you think an infringement has taken place; (2) a description of the location where the original or an authorized copy of the copyrighted work exists – for example, the URL (Internet address) where it is posted or the name of the book in which it has been published; (3) your address, telephone number, and e-mail address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (5) a statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf; and (6) an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to Arch Carts LLC business, operations and properties, information about a User made available to you in connection with such User’s use of the Arch Carts LLC Platform, which may include the User’s name, pick-up location, contact information and photo (“Confidential Information”) disclosed to you by Arch Carts LLC for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties, and you agree not to store separate and outside of the Arch Carts LLC Platform any Confidential Information obtained from the Arch Carts LLC Platform. As a Driver, you understand that some of the Confidential Information you receive may be protected by federal and/or state confidentiality laws, such as the Health Information Portability and Accountability Act of 1996 (“HIPAA”), governing the privacy and security of protected (patient) health information. In the event that you know a Rider, you should not disclose to anyone the identity of the Rider or the location that you picked up, or dropped off the Rider, as this could violate HIPAA. You understand that any violation of the Agreement’s confidentiality provisions may violate HIPAA or state confidentiality laws and could result in civil or criminal penalties against you. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Arch Carts LLC in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to Arch Carts LLC with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by Arch Carts LLC or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of Arch Carts LLC; becomes known to you, without restriction, from a source other than Arch Carts without breach of this Agreement by you and otherwise not in violation of Arch Carts LLC rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to Arch Carts LLC to enable Arch Carts LLC to seek a protective order or otherwise prevent or restrict such disclosure.

In addition to connecting Riders with Drivers, the Arch Carts LLC Platform may enable Users to provide services or receive services from other third parties. For example, Users may be able to use the Arch Carts LLC Platform to plan and reserve rides on public transportation, take a ride in an autonomous vehicle provided by a third party, rent vehicles, or other similar personal transportation devices provided by a third party, receive roadside assistance, or obtain financial, vehicle repair, insurance, or other services provided by third parties (collectively, the “Third-Party Services”). This Agreement between you and Arch Carts LLC governs your use of the Arch Carts LLC Platform in connection with the Third-Party Services. In addition, you understand that the Third-Party Services may also be subject to terms and pricing of the third-party provider (collectively, the “Third-Party Terms”) which will govern your relationship with such third-party provider, as applicable. You agree that Arch Carts LLC is not responsible and may not be held liable for the Third-Party Services or the actions or omissions of the third-party provider. Such Third-Party Services may not be investigated, monitored or checked for accuracy, appropriateness, or completeness by Arch Carts LLC, and Arch Carts LLC is not responsible for any Third-Party Services accessed through the Arch Carts LLC Platform. This Agreement incorporates by reference ADT Mobile Security Monitoring Terms, which are Third-Party Terms. In the event of a conflict in the terms of any Third-Party Terms and this Agreement, the terms of this Agreement shall control with respect to Arch Carts LLC and your agreements with Arch Carts LLC herein, and the limitations of liability set forth in Section "Limitation of Liability" above shall also apply to the third-party provider. The Dispute Resolution and Arbitration Agreement provisions in Section "Dispute Resolution and arbitration Agreement" above shall apply instead of any terms in any Third-Party Terms for all purposes except with respect to claims that are solely against the third-party provider.

(a) Agreement to Binding Arbitration Between You and Arch Carts LLC. YOU AND ARCH CARTS LLC MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act (“FAA”); but if the FAA is inapplicable for any reason, then this Arbitration Agreement is governed by the laws of the State of Delaware, including Del. Code tit. 10, § 5701 et seq., without regard to choice of law principles. This Arbitration Agreement survives after the Agreement terminates or your relationship with Arch Carts LLC ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and Arch Carts LLC, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders. This Arbitration Agreement also applies to claims between you and Arch Carts LLC service providers, including but not limited to background check providers and payment processors; and such service providers shall be considered intended third-party beneficiaries of this Arbitration Agreement. Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A “CLAIM” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND ARCH CARTS LLC. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the Arch Carts LLC Platform, the Rideshare Services, the Arch Carts LLC Services, Arch Carts LLC promotions, gift card, referrals or loyalty programs, the Arch Carts LLC Tablet, any other goods or services made available through the Arch Carts LLC Platform by Arch Carts LLC or a third-party provider, your relationship with Arch Carts LLC, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, background checks performed by or on Arch Carts LLC behalf, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by Arch Carts LLC, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act of 1974 (except for individual claims for employee benefits under any benefit plan sponsored by Arch Carts LLC and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below. BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND ARCH CARTS LLC ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate. (b) Prohibition of Class Actions and Non-Individualized Relief. YOU UNDERSTAND AND AGREE THAT YOU AND ARCH CARTS LLC MAY EACH BRING CLAIMS IN ARBITRATION AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS (“CLASS ACTION WAIVER”). YOU UNDERSTAND AND AGREE THAT YOU AND ARCH CARTS LLC BOTH ARE WAIVING THE RIGHT TO PURSUE OR HAVE A DISPUTE RESOLVED AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. NOTWITHSTANDING THE FOREGOING, THIS SUBSECTION (B) SHALL NOT APPLY TO REPRESENTATIVE PRIVATE ATTORNEYS GENERAL ACT CLAIMS BROUGHT AGAINST ARCH CARTS LLC, WHICH ARE ADDRESSED SEPARATELY IN SECTION 17(C). The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the interpretation, applicability, or enforceability of the Class Action Waiver may be resolved only by a court and not by an arbitrator. In any case in which: (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable with respect to any Claim or any particular remedy for a Claim (such as a request for public injunctive relief), then that Claim or particular remedy (and only that Claim or particular remedy) shall be severed from any remaining claims and/or remedies and may be brought in a court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims or remedies to the fullest extent possible. (c) Rules Governing the Arbitration. Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. Copies of these rules can be obtained at the AAA’s website (www.adr.org) (the “AAA Rules”). Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding. The parties may select a different arbitration administrator upon mutual written agreement. As part of the arbitration, both you and Arch Carts LLC will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based. The arbitrator will decide the substance of all claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Riders or Drivers, but is bound by rulings in prior arbitrations involving the same Rider or Driver to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction. (d) Arbitration Fees and Awards. The payment of filing and arbitration fees will be governed by the relevant AAA Rules subject to the following modifications: If Arch Carts LLC initiates arbitration under this Arbitration Agreement, Arch Carts LLC will pay all AAA filing and arbitration fees. With respect to any Claims brought by Arch Carts LLC against a Driver, or for Claims brought by a Driver against Arch Carts LLC that: (A) are based on an alleged employment relationship between Arch Carts LLC and a Driver; (B) arise out of, or relate to, Arch Carts LLC actual deactivation of a Driver’s User account or a threat by Arch Carts LLC to deactivate a Driver’s User account; (C) arise out of, or relate to, Arch Carts LLC actual termination of a Driver’s Agreement with Arch Carts LLC under the termination provisions of this Agreement, or a threat by Arch Carts LLC to terminate a Driver’s Agreement; (D) arise out of, or relate to, Fares (as defined in this Agreement, including Arch Carts LLC commission or fees on the Fares), tips, or average hourly guarantees owed by Arch Carts LLC to Drivers for Rideshare Services, other than disputes relating to referral bonuses, other Arch Carts promotions, or consumer-type disputes, or (E) arise out of or relate to background checks performed in connection with a user seeking to become a Driver (the subset of Claims in subsections (A)-(E) shall be collectively referred to as “Driver Claims”), Arch Carts LLC shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by Arch Carts LLC pursuant to the fee provisions above). However, if you are the party initiating the Driver Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which you provide Rideshare Services to Riders, unless a lower fee amount would be owed by you pursuant to the AAA Rules, applicable law, or subsection (e) above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. For purposes of this Section "Dispute Resolution and Arbitration Agreement"(e)(2), the term “Driver” shall be deemed to include both Drivers and Driver applicants who have not been approved to drive. Except as provided in Federal Rule of Civil Procedure 68 or any state equivalents, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.). At the end of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to you if you prevail, to the extent authorized by applicable law. Although under some laws Arch Carts LLC may have a right to an award of attorneys' fees and non-filing fee expenses if it prevails in an arbitration, Arch Carts LLC agrees that it will not seek such an award unless you are represented by an attorney or the arbitrator has determined that the claim is frivolous or brought for an improper purpose (as measured by the standards of Federal Rule of Civil Procedure 11(b)). If the arbitrator issues you an award that is greater than the value of Arch Carts LLC last written settlement offer made after you participated in good faith in the optional Negotiation process described in subsection (j) below, then Arch Carts LLC will pay you the amount of the award or U.S. $600, whichever is greater. (e) Location and Manner of Arbitration. Unless you and Arch Carts LLC agree otherwise, any arbitration hearings between Arch Carts LLC and a Rider will take place in the county of your billing address, and any arbitration hearings between Arch Carts LLC and a Driver will take place in the county in which the Driver provides Rideshare Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration. Your right to a hearing will be determined by the AAA Rules. (f) Exceptions to Arbitration. This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court’s jurisdiction; (2) a representative action brought on behalf of others under Missouri Law or other private attorneys general acts, to the extent the representative PAGA Waiver in Section "Dispute Resolution and Arbitration Agreement" of such action is deemed unenforceable by a court of competent jurisdiction under applicable law not preempted by the FAA; (3) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; (4) claims that may not be subject to arbitration as a matter of generally applicable law not preempted by the FAA; and (5) individual claims of sexual assault or sexual harassment in connection with the use of the Arch Carts LLC Platform, Arch Carts LLC Services, or Rideshare Services. Where these claims are brought in a court of competent jurisdiction, Arch Carts LLC will not require arbitration of those claims. Arch Carts LLC agreement not to require arbitration of these claims does not waive the enforceability of any other provision of this Arbitration Agreement (including without limitation the waivers provided in Section "Dispute Resolution and Arbitration Agreement"(b)), or of the enforceability of this Arbitration Agreement as to any other dispute, claim, or controversy. Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board (“NLRB”), or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration However, should you bring an administrative claim, you may only seek or recover money damages of any type pursuant to this Arbitration Provision, and you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint, except for a complaint issued by the NLRB. Should you participate in an NLRB proceeding, you may only recover money damages if such recovery does not arise from or relate to a claim previously adjudicated under this Arbitration Provision or settled by you. Similarly, you may not recover money damages under this Arbitration Provision if you have already adjudicated such claim with the NLRB. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision. (g) Severability. Except as otherwise provided in the severability provisions in subsections (b) and (c) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable under applicable law not preempted by the FAA, such provision shall be severed, and the remainder of the Arbitration Agreement shall be given full force and effect. (h) Driver Claims in Pending Settlement. If you are a member of a putative class in a lawsuit against Arch Carts LLC involving Driver Claims and a Motion for Preliminary Approval of a Settlement has been filed with the court in that lawsuit prior to this Agreement’s effective date (a “Pending Settlement Action”), then this Arbitration Agreement shall not apply to your Driver Claims in that particular class action. Instead, your Driver Claims in that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date. (i) Opting Out of Arbitration for Driver Claims That Are Not In a Pending Settlement Action. As a Driver or Driver applicant, you may opt out of the requirement to arbitrate Driver Claims defined in Section "Dispute Resolution and Arbitration Agreement" (e)(2) (except as limited by Section "Dispute Resolution and Arbitration Agreement"(i) above) pursuant to the terms of this subsection if you have not previously agreed to an arbitration provision in Arch Carts LLC Terms of Service where you had the opportunity to opt out of the requirement to arbitrate. If you have previously agreed to such an arbitration provision, you may opt out of any revisions to your prior arbitration agreement made by this provision in the manner specified below, but opting out of this arbitration provision has no effect on any previous, other, or future arbitration agreements that you may have with Arch Carts LLC. If you have not previously agreed to such an arbitration provision and do not wish to be subject to this Arbitration Agreement with respect to Driver Claims, you may opt out of arbitration with respect to such Driver Claims, other than those in a Pending Settlement Action, by notifying Arch Carts LLC in writing of your desire to opt out of arbitration for such Driver Claims, which writing must be dated, signed and delivered by electronic mail to Info@ArchCarts.com. In order to be effective, (A) the writing must clearly indicate your intent to opt out of this Arbitration Agreement with respect to Driver Claims that are not part of a Pending Settlement Action, (B) the writing must include the name, phone number, and email address associated with your User Account, and (C) the email containing the signed writing must be sent within 30 days after the date this Agreement is executed by you. Should you not opt out within the 30-day period, you and Arch Carts LLC shall be bound by the terms of this Arbitration Agreement in full (including with respect to Driver Claims that are not part of a Pending Settlement Action). As provided in paragraph "Dispute Resolution and Arbitration Agreement"(i) above, any opt out that you submit shall not apply to any Driver Claims that are part of a Pending Settlement Action and your Driver Claims in any such Pending Settlement Action shall continue to be governed by the arbitration provisions that are contained in the applicable Arch Carts LLC Terms of Use that you agreed to prior to the effective date of this Agreement. Cases have been filed against Arch Carts LLC and may be filed in the future involving Driver Claims. You should assume that there are now, and may be in the future, lawsuits against Arch Carts LLC alleging class, collective, and/or representative Driver Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Driver Claims with Arch Carts LLC under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against Arch Carts LLC in an individual arbitration, except for the Driver Claims that are part of a Pending Settlement Action. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Driver Claims under this Arbitration Agreement. (j) Optional Pre-Arbitration Negotiation Process. Before initiating any arbitration or proceeding, you and Arch Carts LLC may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and Arch Carts LLC. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or as this could violate HIPAA non-discoverable as a result of its use in the negotiation. (k) Binding Effect; Third-Party Beneficiaries. This Arbitration Agreement shall be binding upon and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns, where their underlying claim(s) arise out of or relate to your use of the Arch Carts LLC Platform, Arch Carts LLC Services, or Rideshare Services. To the extent that any third-party beneficiary to this Agreement brings claims against a party, those claims shall also be subject to this Arbitration Agreement.

Certain jurisdictions require additional disclosures to you, such as requirements for drivers, earnings information, and where you can access Arch Carts LLC certificates of insurance. By accepting this Agreement, you acknowledge that Arch Carts LLC has provided these disclosures to you and that you have read them. Please check regularly for updates.

IN NO EVENT WILL ARCH CARTS LLC, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “ARCH CARTS LLC” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE ARCH CARTS LLC PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE ARCH CARTS LLC PLATFORM, ARCH CARTS LLC SERVICES, THE RIDESHARE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ARCH CARTS LLC PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR THIRD-PARTY SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT ARCH CARTS LLC HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS, OR THIRD-PARTY SERVICES SET FORTH IN THIS AGREEMENT. FOR CLARITY AND WITHOUT LIMITING THE FOREGOING, ARCH CARTS LLC HAS NO RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR RELIANCE ON TRANSPORTATION, GOODS, OR THIRD-PARTY SERVICES SET FORTH IN THIS AGREEMENT OR ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You will indemnify and hold harmless and, at Arch Carts LLC election, defend Arch Carts LLC including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders (collectively, the “Indemnified Parties”) from and against any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, and participation in the Rideshare Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, Drivers, Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials or Information that you submit to us or transmit through the Arch Carts LLC Platform or to us infringes, misappropriates, or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Rideshare Services as a Driver; and/or (5) any other activities in connection with the Arch Carts LLC Platform, Arch Carts LLC Services, Third-Party Services, or Rideshare Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person. You will not, without Arch Carts LLC prior written consent, agree to any settlement on behalf of any Indemnified Party which includes either the obligation to pay any monetary amounts, or any admissions of liability, whether civil or criminal, on the part of any Indemnified Party.

We use your personal information to: Provide the Arch Carts LLC Platform; Maintain the security and safety of the Arch Carts LLC Platform and its users; Build and maintain the Arch Carts LLC community; Provide customer support; Improve the Arch Carts LLC Platform; and Respond to legal proceedings and obligations. Providing the Arch Carts LLC Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to: Verify your identity and maintain your account, settings, and preferences; Connect you to your rides and track their progress; Provide various Arch Carts LLC Platform offerings to you, such as vehicles services and third party promotional advertisements that may be personalized to you; Calculate prices and process payments; Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others; Communicate with you about your use of the Arch Carts LLC Platform and experience; Collect feedback regarding your experience; Facilitate additional services and programs with third parties; and Operate contests, sweepstakes, and other promotions. Maintaining the Security and Safety of the Arch Carts LLC Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to: Authenticate and verify users; Verify that Drivers and their vehicles meet safety requirements; Investigate and resolve incidents, accidents, and insurance claims; Encourage safe driving behavior and avoid unsafe activities; Find and prevent fraud; and Block and remove unsafe or fraudulent users from the Arch Carts LLC Platform. Building and Maintaining the Arch Carts LLC Community. Arch Carts LLC works to be a positive part of the community. We use your personal information to: Communicate with you about events, promotions, elections, and campaigns; Personalize and provide content, experiences, communications, and targeted advertising to promote and grow the Arch Carts LLC Platform; and Help facilitate donations you choose to make through the Arch Carts LLC Platform. Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to: Investigate and assist you in resolving questions or issues you have regarding the Arch Carts LLC Platform; and Provide you support or respond to you. Improving the Arch Carts LLC Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to: Perform research, testing, and analysis; Develop new products, features, partnerships, and services; Prevent, find, and resolve software or hardware bugs and issues; and Monitor and improve our operations and processes, including security practices, algorithms, and other modeling. Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

When you use the Arch Carts LLC Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like service providers, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you: A. Information You Provide to Us Account Registration. When you create an account with Arch Carts LLC, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. You may choose to share additional info with us for your Rider profile, like saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns). We may ask that you provide additional information related to the identity of your account, such as documents related to identification (e.g., driver’s license), a profile picture, or “selfie” imagery. If you choose to engage in additional offerings on the Arch Carts LLC Platform (e.g., services for your vehicle or linking to other accounts like travel rewards), you may provide us additional information relevant to those offerings. Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like “selfie” imagery). Ratings and Feedback. When you rate and provide feedback about the Arch Carts LLC Platform (including about Riders or Drivers), we collect all of the information you provide in your feedback. Communications. When you contact us or we contact you, including through surveys or research projects, we collect any information that you provide, including the contents of the messages or attachments you send us. B. Information We Collect When You Use the Arch Carts LLC Platform Location Information. Great rides start with an easy and accurate pickup. The Arch Carts LLC Platform collects location information (including GPS and WiFi data, IP address, and Bluetooth data) differently depending on your Arch Carts LLC app settings and device permissions as well as whether you are using the platform as a Rider or Driver: Riders: We collect your device’s precise location when you open and use the Arch Carts LLC app, including while the app is running in the background from the time you request a ride until it ends. Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active. If you choose to install an Arch Carts LLC Platform device in or on your vehicle (e.g., an Arch Carts LLC dashboard device or tablet), that device may collect precise location information when turned on. Usage Information. We collect information about your use of the Arch Carts LLC Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. Our e-bikes and scooters may collect mobile sensor data, such as speed, direction, height, acceleration, deceleration, and other technical data. We also collect information about your interactions with the Arch Carts LLC Platform like our apps and websites, including the pages and content you view and the dates and times of your use. Device Information. We collect information about the devices you use to access the Arch Carts LLC Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data). If you have installed an Arch Carts LLC Platform device in your vehicle (e.g., an Arch Carts LLC dashboard device or tablet), that device may similarly collect sensor data and other information like location, as described when you choose and set up such devices. Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications and Arch Carts LLC Platform chat communications, including the participants’ phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may also monitor or record the contents of phone calls made through the Arch Carts LLC Platform, but we will always let you know we are about to do so before the call begins. Address Book Contacts. You may set your device permissions to grant Arch Carts LLC access to your contact lists and direct Arch Carts LLC to access your contact list, for example to help you refer friends to Arch Carts LLC. If you choose to do this, we will access the names and contact information of the people in your address book. Calendar Information. You may set your device permissions or otherwise grant Arch Carts LLC access to your chosen calendar and direct Arch Carts LLC to access calendar information, for example to help you get alerts to order a ride for your upcoming trip. If you choose to do this, we will access and store information available in your calendar to use in providing you these optional features. Arch Carts LLC will adhere to the applicable calendar provider policies, including Google’s API Services User Data Policy, which impose certain limitations on the use of data collected from user’s calendar accounts. You may remove Arch Carts LLC access to your accounts at any time either in-app or through your account provider settings. Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Arch Carts LLC Platform and interact with advertisements, to make your Arch Carts LLC experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Arch Carts LLC Platform. Inferences. We may infer certain information from your interactions with the Arch Carts LLC Platform and other personal information available to us. For example, if you frequently ride to or from Busch Stadium, we may infer you are a frequent traveler. We may also draw inferences from the information you provide to us, such as inferring your gender based on your first name. C. Information We Collect From Other Sources Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the Arch Carts LLC Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Arch Carts LLC experience. These service providers and other parties include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these parties: Information to make the Arch Carts LLC Platform safer, like background check information or identity verification information; Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information; Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your Arch Carts LLC account, such as information about your use of such programs, applications, services, or features; and Information about you provided by specific services, such as vehicle, demographic, and other information that helps us provide services or to personalize our marketing. Enterprise and Delivery Programs. If you use Arch Carts LLC through your employer or other organization that participates in one of our Arch Carts LLC Business enterprise programs, we will collect information about you from those parties, such as your name and contact information. If an organization has utilized Arch Carts LLC to fulfill a delivery to you, we may receive information like your name and delivery address from the organization in order to fulfill the delivery. Concierge Service. Sometimes another business or entity may order you an Arch Carts LLC ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride. Referral Programs. Friends help friends use the Arch Carts LLC Platform. If someone refers you to Arch Carts LLC, we will collect information about you from that referral including your name and contact information. Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to Contact us.

Arch Carts LLC is not directed to children, and we don’t knowingly collect personal information from children under the age of 16. If we find out that a child under 16 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact us at Info@ArchCarts.com.

Arch Carts LLC provides ways for you to access and delete your personal information as well as exercise applicable data rights that give you certain control over your personal information. A. All Users Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Arch Carts LLC Platform. Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END from the mobile device receiving the messages. You may also opt out of receiving all texts from Arch Carts LLC (including transactional or relational messages) by texting the word STOPALL from the mobile device receiving the messages. Note that opting out of receiving all texts may impact your use of the Arch Carts LLC Platform. Drivers can also opt out of driver-specific messages by texting STOP in response to a driver SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS. Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Arch Carts LLC Platform (such as receiving a notification that your ride has arrived). Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile. Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Arch Carts LLC ability to provide you our full range of features and services. You may also control some elements of sharing your location with Arch Carts LLC in your Arch Carts LLC account settings. Cookie Tracking. You can modify your cookie settings on your browser. You may also further control your cookie settings. Accessing Your Information. If you would like to access your personal information, please visit our privacy homepage. You can also see information we have about you by logging into your account and viewing things like your profile, settings, and preferences (like preferred pronouns and address shortcuts such as home and work), ride history, or payment information. In addition, you may have some information included in things we have sent to you, such as ride receipts. Deleting Your Account. If you would like to delete your Arch Carts LLC account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes. B. Location-Specific Rights Some states such as California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia provide specific rights to residents of the state regarding personal information. Similarly, specific rights may be provided in Canada.

The Arch Carts LLC Platform may contain links or references to third-party websites, products, or services. Those third parties may have privacy policies that differ from ours. We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies. Please contact those parties directly if you have any questions about their privacy policies.

We retain your information for as long as necessary to provide you and our other users the Arch Carts LLC Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our terms and policies. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

We do not sell your personal information to third parties for money -- no one can buy the personal information we collect from and about you and we do not act as a data broker. However, we may need to share your personal information with third parties to deliver relevant personalized ads to you on and off the Arch Carts LLC Platform. Some of these disclosures may constitute “sharing” or the “sale” of personal information for “targeted advertising” purposes under certain local (e.g., U.S. state) privacy laws. This section otherwise explains when, why, and with whom we disclose your information. A. Sharing Between Arch Carts LLC Users Riders and Drivers. Rider information shared with Driver: As part of surfacing the ride request and enabling the ride, we share with the Driver the Rider’s pickup and destination, location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns) as well as any additional stops the Rider inputs into the Arch Carts LLC app. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.) Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s Arch Carts LLC profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of rides and years as a Driver). Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users when enabling this. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, which may include sharing actual contact information with your consent. Shared Ride Riders. When Riders use an Arch Carts LLC Shared ride, we share each Rider’s name and profile picture to ensure safety. Riders may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the ride. Rides Requested or Paid For by Others. Some rides you take may be requested or paid for by others. If you take one of those rides using your Arch Carts LLC Business Profile account; a pass, code or coupon; a subsidized program (e.g., transit or government); a corporate credit card linked to another account; or another user or entity otherwise requests or pays for a ride (or portion of a ride) for you, we may share some or all of your ride details with that other party, including your identity (e.g., name, phone number), the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride. Linked Accounts and Sharing Upon Your Request. If you use the Arch Carts LLC Platform as part of a Arch Carts LLC Family account linked with others or if you direct us to share your information with trusted contacts, we will then share with those parties' information about your use of the Arch Carts Platform, such as the live location of your ride. Referral Programs. If you refer someone to the Arch Carts LLC Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Arch Carts LLC Platform with that user. For example, a referral source may receive a bonus when you join the Arch Carts LLC Platform or complete a certain number of rides and would receive such information. B. Disclosures to Service Providers to Provide the Arch Carts LLC Platform, and Other Parties Depending on whether you’re a Rider or a Driver, Arch Carts LLC may disclose the following categories of your personal information to provide you with a variety of the Arch Carts LLC Platform’s features and services: Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information; Financial information, such as bank routing numbers, tax information, and any other payment information you provide us; Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history; Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile and other forms of advertising identifiers; Location data; and This and other information you may direct us to disclose to other parties, such as when you choose to link your Arch Carts LLC account with a separate travel rewards program or when you choose to engage with an offering from another company through the Arch Carts LLC Platform, such as a vehicle service. We disclose those categories of personal information to these other parties and service providers to fulfill the following purposes: Maintaining and servicing your Arch Carts LLC account; Processing or fulfilling rides or other offerings of the Arch Carts LLC Platform; Providing you customer service; Processing transactions and payments; Processing Driver applications; Verifying the identity of users; Detecting and preventing fraud and unsafe activity; Processing insurance claims; Providing Driver loyalty and promotional programs; Providing marketing and advertising services to Arch Carts LLC, including to provide targeted and cross-contextual behavioral advertising personalized to you; Providing financing; Providing requested emergency services; Providing analytics services to and by Arch Carts LLC; and Undertaking research to develop and improve the Arch Carts LLC Platform. C. For Legal Reasons and to Protect the Arch Carts LLC Platform We may disclose your personal information in response to a legal obligation, or if we have determined that disclosing your personal information is reasonably necessary or appropriate to: Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, enforceable governmental request, or requirement as condition to operate (e.g., operating permit, license or agreement); Respond to legal process (such as a search warrant, subpoena, summons, or court order); Enforce our Terms of Service; Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law. D. In Connection with Sale or Merger We may disclose your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets. E. Upon Your Further Direction With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

This policy applies to all Arch Carts LLC users, including Riders and Drivers (including Driver applicants), and to all Arch Carts LLC platforms and services, including our applications, websites, technology, facilities, and other services (collectively, the “Arch Carts LLC Platform”). This policy applies only to personal information, not to aggregate information or information that does not identify you. Please remember that your use of the Arch Carts LLC Platform is also subject to our "Terms of Service". Certain elements of the Arch Carts LLC Platform may operate under separate or additional terms or practices different from or in addition to those described in this policy; in those cases, you will be provided separate notice and information relevant to your use of those parts of the Arch Carts LLC Platform.

At Arch Carts LLC our mission is to improve people’s lives with the world’s best transportation, providing a platform to help you get from point A to point B and enjoy the ride. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Arch Carts LLC does that and how to exercise the choices and rights you have in your information. This section of Arch Carts LLC provides additional information about our commitment to respecting your personal information, including ways for you to access and delete that information.

We may update this policy from time to time as the Arch Carts LLC Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Arch Carts LLC Platform or by some other method of communication like email. When you use Arch Carts LLC, you are agreeing to the most recent terms of this policy.